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Track your order – from purchase to delivery!

Our new “Track your Order” functionality will give you easy access to track the status of your orders with Blackwoods.

You will now be able to follow the journey of your order from being picked, to being dispatched, to arriving at your door.

Check out our new features and user guide below on how to get complete transparency on your Blackwoods order.

Sales Order Number Please enter the sales order number
OR
Purchase Order Number
Account Number* Please enter the account number

Track your order by hovering on the “Track Order” icon and filling in your Order and Account number into the relevant fields. For more information please refer below to FAQ #1.

Shipment Summary will show the delivery date and status of your order from Order Picked, to Order Dispatched, to Order Delivered.

Click on Shipment Report & POD to find your Proof Of Delivery (POD).

To view your recent orders visit My Account >> Orders >> Shipment Tracking

Frequently Asked Questions

1) Where can I find the Sales Order Number and Account Number?

    A) You can find the Sales Order Number and Account Number at the top right corner of the order confirmation email.

2) Can I track my order using Web Reference Number?

    A) No, you can either use Sales Order Number or a Purchase Order Number.

3) Which email address will receive the sales order confirmation notification?

    A) Sales order confirmation email will be sent to the email address which was updated/used in your profile details at the time of placing order.

4) What if I have not received the sales order confirmation email after placing the order?

    A) Your order is waiting in the processing queue, you will receive the sales order confirmation email after the order is processed.

5) Where can I find the Sales Order Number other than sales order confirmation email? (in case if the customer has not received the order confirmation by email)?

    A) You can find the Sales Order Number in the order summary screen which is named as Order Reference Number.

6) Can I track an order anywhere in Australia?

    A) Yes, you can track orders delivered all over Australia.

7) Do I get the sales order confirmation email immediately after placing the order?

    A) No, it generally takes 20-30 minutes to receive your sales order confirmation email once the order is processed in our system.

8) Where can I access track order feature?

    A) You can track your order by hovering over the 'Track Order' icon located at the top right of the page.

9) What does “Order Picked” status means in order tracking page?

    A) “Order Picked” means you order has been picked for packing inside the warehouse.

10) What does “Order Dispatched” status means in order tracking page?

    A) “Order Dispatched” means your order has been packed and dispatched from the warehouse.

11) What does “Ready to Collect” status means for click and collect order?

    A) “Ready to Collect” means the click and collect order is now ready for pickup in the respective warehouse.

12) What does the Shipment Tracking Dashboard show?

    A) The dashboard displays a list of recently dispatched & delivered orders.

13) Can I track orders without logging in to my account?

    A) Yes, orders can be tracked without being logged in by entering your Sales Order Number/Purchase Order Number and your account number.

14) Will all the users from a select customer account be able to track the orders online?

    A) Yes, all users from the account will be able to track once they login to their respective accounts.

15) How do I go back to “Shipment Dashboard” page?

    A) You can either click on “Back to Shipment Dashboard” on the top right corner of the page, or you can click on “Shipment Tracking” under “Orders” in the Shipment Summary page.

16) Why is there multiple “Consignment Number” in my Shipment Summary page?

    A) If your order is divided into multiple orders and picked/dispatched on different dates, you will receive them in multiple consignments, and the shipment summary will display multiple consignment numbers.

17) Can I track my order from Order Summary?

    A) Yes, clicking on Open Order/Dispatched/Delivered will take you to the Order Status page.

18) Can I track individual products in my order?

    A) Yes, you can track an individual product in the Track Item section in the Order Details page.
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