Help & Support


My Account

How do I view my online order history?

Sign in to the Protector Alsafe website and go to MY ACCOUNT menu when selected from the top navigation bar. Click on the View Order History link to open the View Order History page. You can search for a single order by entering your purchase order number into the field provided then click the SEARCH button. Alternatively, you can search for a number of orders by selecting a month and year from the drop down lists provided then click the SEARCH button. Please note that the View Order History tool will only display orders that were placed on the Protector Alsafe website. To access the View Order History tool please email ebusiness@protectoralsafe.com.au or call 1800 750 588 and quote your username.

How do I view my invoices online?

Sign in to the Protector Alsafe website and go to MY ACCOUNT menu when selected from the top navigation bar. Click on the View Invoices link to open the View Invoices page. Select a search option to find invoices by Purchase Order Number, Protector Alsafe Order Reference Number, Protector Alsafe Invoice Number or Date Range then click the SEARCH button. Select the invoice number from the list of results to download an invoice reprint in PDF format. To access the View Invoices tool please email ebusiness@protectoralsafe.com.au or call 1800 750 588 and quote your username.

How do I check the status of an online order(s)?

Sign in to the Protector Alsafe website and go to MY ACCOUNT menu when selected from the top navigation bar. Click on the View Invoices link to open the View Invoices page. Select the View Order Status link to open the Order Status page. Enter your Purchase Order Number or Protector Alsafe Order Reference Number then click the GET ORDER STATUS button. Results will be listed below. The status column indicates where your order is in our warehouse system.

  • BACKORDER – Items ordered are currnelty on Backorder
  • PICK & PACK – Stock has been allocated to your order and the items are currenlty being organised for your order for dispatch
  • INVOICED – Order has been despatched and invoiced

Protector Alsafe does not offer a tracking service for online orders that have been dispatched.

Why can’t I see orders that I have placed by telephone or fax?

Protector Alsafe only offers the Check Order Status tool for orders that have been placed via the website.

Can I change my own account details, e.g password, contact details and delivery addresses?

To change your account settings you will need to sign in with your username and password. Once successfully logged in, select MY ACCOUNT located within the top navigation bar. Click on the Update User Details link to open the Update User Details page. Here you can change your name, contact details, as well as add, edit and delete delivery addresses.

How do I add a delivery address?

Sign In with your sign in username and password. Select MY ACCOUNT located within the top navigation bar and then select the Update User Details link to open the Update User Details page. Select the Edit Delivery addresses link and a new window will be displayed. Enter your new delivery address details and select the green tick icon to add this new address. You may continue to add additional addresses. IMPORTANT NOTE: Once you have added all new delivery addresss, please ensure that you select the SAVE button to ensure that all your new delivery addresses are saved to your account settings.

How do I change a delivery address?

Sign In with your username and password. Select MY ACCOUNT located within the top navigation bar and then select the Update User Details link to open the Update User Details page. Select the Edit Delivery addresses link and a new window will be displayed. Click the CHANGE button next to the delivery address you want to edit. Enter the changes into the fields provided then click the update (green tick) icon to accept the changes or click the cancel (red cross) icon to reject the changes.

How do I delete a delivery address?

Sign In with your username and password. Select MY ACCOUNT located within the top navigation bar and then select the Update User Details link to open the Update User Details page. Select the Edit Delivery addresses link and a new window will be displayed with a list of existing delivery addresses for your account. Locate the specific delivery address that you wish to delete and select the delete icon (delete icon) next to the address you want to remove. Please note that only 10 delivery addresses are listed per screen. Additional addresses can be viewed by selecting the page index links below the list.

How do I change my password?

Sign In with your username and password. Select MY ACCOUNT located within the top navigation bar and then select the Change Password link to open the Change Password page. Enter your existing password (passwords are case sensitive) and then type in your new password and then retype it again. Click on the UPDATE button to confirm the password change. Please note: Your new password must be between eight (8) and sixteen (16) characters long and must contain at least one numeric character [0-9]. Your password cannot be the same as your username. Passwords are case sensitive.

 

 

Contact Us
If you require further assistance please call eBusiness Support on 1800 750 588 or email ebusiness@protectoralsafe.com.au.